Monitor for Skystream

We received our monitor and tried it out. I could not get the display to show me the Skystream. It was transmitting out but not back to the moniter. Then we started to have stalling moments with the skystream and couldn't get it to restart correctly. I tryed shutting the power down for 10 and 30 and 60 minutes without any change. I had to unplug and take the battery out of the moniter to get it to spin freely again. We called SouthWest Windpower and he had us turn the moniter on again and it did the same thing. They sent a new moniter and the same thing happened. I ended up sending the product back to Alter systems which they were gracious to let us since they did have a 10 day return policy. But we still were charge shipping to and from Alter systems and they deducted a 15% fee for restocking and 5% fee for canceling an order. So the all awaited monitering device and we still don't know what we are generating.